Your satisfaction is important to us. Please review our refund policy below:

• Eligibility for Refund: Refunds are generally issued for products that are damaged, defective, or do not match your order upon arrival. Due to the nature of pharmaceutical products, we typically do not accept returns for opened or used items unless they are proven to be defective or incorrect.
• Reporting Issues: If you receive a damaged, defective, or incorrect item, please contact our customer service within 7 days of delivery. Provide your order number, a description of the issue, and clear photographic evidence (if applicable).
• Return Process: Upon approval of your refund request, we will provide instructions for returning the item, if necessary. Items must be returned in their original packaging, unused (unless defective), and in the condition you received them.
• Refund Processing: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a 10 business days, depending on your bank or payment provider.
• Non-Refundable Items: certain health/personal care items that have been opened or used for hygiene reasons are non-refundable.
• Shipping Costs for Returns: If the return is due to our error (e.g., damaged or incorrect item), we will cover the return shipping costs. For other approved returns (if any), the customer may be responsible for return shipping.